Legal
Service Levels and Support
Effective Date: November 5, 2026 (Version 2026.2)
1. Free plan and trials
There is no availability commitment and there are no service credits. We announce planned maintenance in the product at least 24 hours ahead where we can. Deployments are designed to keep running scans going, but the web app may be briefly unavailable.
2. Paid plans
Our target is 99.5% monthly availability of the web app and API. It is a target, not a commitment, and carries no service credits unless a signed order form says otherwise. Support is by email at support@dvsentry.com, answered by the next business day (India Standard Time).
3. What is not covered
Planned maintenance; outages of providers we depend on (Google Cloud, Cloudflare, GitHub, AI providers, payment and email providers); your own agents, networks and cloud accounts; and features marked as preview. Scan duration, completeness and detection are not covered: security testing cannot promise to find every issue.
4. Agreed service levels
Service levels with credits, faster support or dedicated capacity are available only under a signed order form.