Legal
Subscription, Billing and Refund Terms
Effective Date: November 5, 2026 (Version 2026.4)
These terms form part of the DVSentry Terms of Service. Where online checkout is not yet open for a plan, these terms apply from the day we open checkout, and we will tell every organization before that day.
1. Plans
The current plans, what each includes and its price are shown on the Pricing page and in Billing. Every new organization starts with a 14-day trial of Cloud & AI, once per person, with modest limits and no payment details; after it, an organization that has not chosen a plan has the Free plan, which has low limits and costs nothing. Paid plans are AppSec, Cloud & AI and Governance, sold monthly or one year prepaid at ten months' price, and Complete, sold only by contract and invoice. Burnwatch (cloud and AI cost) is an add-on on Cloud & AI and Governance and is included in Complete. Prices are in Indian rupees excluding GST, or in US dollars for customers outside India.
A scan is one run of one asset in any pillar. Each plan includes a number of full scans a month; scans that the GitHub App starts for a pull request or a push are covered under fair use and are not counted, and we may limit them if they are used to get around the scan allowance. Each plan includes a number of contributing developers (people who committed to a scanned repository in the last 90 days) and of connected cloud accounts. Going over the developer count is a soft limit: DVSentry shows you the counts and never blocks you. More developers or cloud accounts are sold as add-on packs (+5 contributing developers, +1 connected cloud account) at the price shown, never as metered usage, and we do not charge for usage above the included amount unless you have bought a pack.
2. Trials and early access
Besides the 14-day trial, we may grant an organization a time-limited trial of a paid plan, for example through an early access link. A trial ends on the date shown in Billing, and the organization then returns to its subscribed plan or to the Free plan. No payment details are needed and nothing is charged when a trial ends.
3. Payment
Paid plans renew monthly in advance through Cashfree, by card, UPI Autopay or e-NACH under an RBI e-mandate. DVSentry never sees full card numbers or UPI PINs. A year prepaid is a one-time payment. Complete, and any plan whose GST-inclusive monthly charge is above the limit for recurring mandates, is billed by invoice under a signed order form instead. We offer response targets, not a service level agreement; a Complete contract states its own.
4. GST and invoices
GST is charged on top of the price at the applicable rate (currently 18%): CGST and SGST when you are in the same state as DVSentry's GST registration, IGST otherwise. Add your GSTIN and state in Billing to receive a tax invoice in your business's name. Where the law treats a supply to a customer outside India as an export of services, we charge GST at the rate that applies to it. Invoices show DVSentry's legal name, address and GSTIN: [Legal entity name: to be published], [Registered address: to be published], GSTIN [GSTIN: to be published].
5. Failed payments
If a renewal fails, the subscription becomes past due. Paid features continue for a 7-day grace period; after that the organization has the Free plan's features until payment succeeds. Nothing is deleted because a payment failed. If a subscription stays unpaid for 90 days we may close the organization under the Terms, after telling its Owners.
6. Changing plan
An Owner can change plan in Billing. The change takes effect as soon as the payment provider confirms it. Features outside the new plan stay visible but locked, and data they produced is kept. We do not refund the unused part of a period when you move to a cheaper plan.
7. Cancellation
An Owner can cancel at any time in Billing. Cancellation takes effect at the end of the current paid period: you keep the paid plan until then and are not charged again, and the mandate is cancelled with Cashfree. Your organization then returns to the Free plan; delete it if you want its data removed.
8. Refunds
Fees are not refundable once a billing period has started, except:
- a duplicate or erroneous charge, which we refund in full to the original payment method; we start the refund within 7 working days of confirming the error, and banks usually credit it within 5 to 7 working days after that;
- where we end the service for a reason other than your breach, in which case we refund the unused part of the prepaid period; and
- where the law requires a refund.
Ask for a refund at support@dvsentry.com from your account's email address.
9. Price changes
We give at least 30 days' notice by email and in the product before a price change applies to an existing subscription. It applies from the first renewal after the notice period, and you may cancel before then.